Nope, I get there yesterday and 3 people are in the waiting room.

Okay no worries I thought, there are 4 people cutting hair…just a few minutes of waiting.

Then I notice their board on the wall…with about 10 names on it and it says waiting time is 65 minutes.

WHAT?

So I asked if that is the right wait time.

Yup, they said.

Then they asked if I booked an appointment online?

Nope, never do, just walk in.

They then inform me it’s best to book online.

I say your sign on the window says, “no appointment necessary”.

They retorted…”that’s right, but an online appointment saves you time.”

So I left and went to another barber 2 miles away and walked right in, no online appointment necessary, and in less than 20 minutes was on my way home with a fresh cut.

Moral of the story: if you are going to advertise “No appointments necessary, walk-ins welcome” then make it easy for walk-ins to feel welcome.