Hey Rob, can I make payments?
Me: The service you selected is a one time, non-monthly contract so the amount will need to be paid in full.
Them: But we would like to make payments
Me: Pay the whole amount using a credit card and you can make payments to the credit card company
Them: We don’t use credit cards
Me: And I don’t make payment arrangements for a one off service
Them: Why not? Other’s do.
Me: You are free to go use any of the so-called others you speak of.
Them: Well we want to use your services.
Me: Then stop arguing about my payment terms and pay the amount in question.
Them: But we want…
Me: Yes, I heard what you want and if you want my service then you need to comply with my terms.
Them: I’m the customer and the customer is always right
Me: Except when they are wrong and can’t understand that it’s my business and my rules, if you want to play my game you need to follow my rules.
Them: Well we need payments
Me: This is becoming a circular conversation, and frankly I’m not interested in going round and round anymore.
Them: What’s that supposed to mean?
Me: It means call someone else to have your small project done.
Them: Who?
Me: I don’t really care as long as it’s not me.
Them: What’s the reason?
Me: I think we’ve already established that reason, have you not been paying attention the last few minutes?
Them: Yes
Me: Okay final time, I will not accept payments on a one time, non-monthly contract. You pay upfront and we provide service. No payment, no work. Got it.
Them: Not really.
Me: I’m not sure where the disconnect is so I’m going to help you out…
{ I hung up }
{15 minutes later receive an email asking if they can pay with a credit card}
Rob is affectionately known as “Mr. Sarcasm” to his friends - to everyone else he’s a Certified Digital Marketing Strategist, a Foremost Expert On Specialized SEO, a Best Selling Author, Podcaster, Speaker and Authority Broadcaster who can help amplify YOU to your audience.
Rob has authored, coauthored or produced over 55 books covering social media, search engine optimization, podcasting, copywriting, personal injury law, weight loss, military law, life lessons, scams, sarcasm, customer service and more. His book clients include lawyers, speakers, doctors, real estate professionals and more.
Rob is also host of The E-Heroes Interview Series available on Apple, Amazon, Google Play, Stitcher, Spotify & many other podcast channels. Rob works inside corporations across the globe, helping companies generate new revenue and capture online business.
Rob is also available to share talks and give interviews. To learn more and to get started visit www.AnspachMedia.com or call Anspach Media at (412)267-7224 today.
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