If you’re an entrepreneur in these weird times we are living…

…share with your customers everything you are doing to protect them.

It may not seem like a big deal to you, but trust me to your customer it’s a huge deal.

Customers want to feel safe.

They need service, but they don’t want to risk catching an illness over it.

Whether you go to clients or they come to see you give them piece of mind by sharing your process, the steps you take in fixing, repairing, building, cleaning and/ or protecting them.

People want to feel safe, they want their fears to be lifted and they want you to go above and beyond for them. They want you to be their hero.

This is what we are doing to protect YOU…
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Even if it’s something you already do, or something most people expect you to be doing anyway…write it down, add it to the list. The more you educate a customer upfront, the more they will trust you and the better chance they will be a customer for life.

Here’s a brilliant example from Atlanta Compressor on what they are doing to protect their clients when they send technicians to fix customer’s equipment.

Here’s what we are doing to protect our customers and employees…

  1. All team members have their temps taken and logged each day to ensure they have no symptoms 
  2. Disinfect all trucks daily 
  3. Disinfect all tools before and after every job 
  4. Requesting to by-pass the front office and instead enter the door closest to the equipment we are servicing .
  5. Wiping down (cleaning) of all equipment our technicians serviced.
  6. Touch less paperwork for customer. No need to sign or type on a tablet. 
  7. Extreme cleaning off offices and all surfaces twice per day 
  8. Social distancing no team members allowed within 6 feet of each other and all meetings are video.

 

Rob is a Certified Digital Marketing Strategist, a Foremost Expert On Specialized SEO, a Serial Author, Podcaster, Speaker and Authority Broadcaster who can help amplify YOU to your audience.Rob's the author of "Social Media Debunked", "Share: 27 Ways To Boost Your Social Media Experience, Build Trust and Attract Followers" and "Lessons From The Dojo: 101 Ways To Improve Your Life, Business and Relationships", "Rob Versus The Scammers: Protecting The World Against Fraud, Nuisance Calls and Downright Phony Scams" & "Rob Versus The Morons: Overcoming Idiotic Customers With Wit, Sarcasm and A Take No Bullshit Attitude" and the coauthor of "Optimize This: How Two Carpet Cleaners Consistently Beat Web Designers On The Search Engines", "The #AskDrA Book Series: Easy & Practical Answers To Enjoying Life As A New Sleever", "No Experience Necessary: Social Media For The Boomers, Gen X-ers & The Over 50 Entrepreneur" and "Power Guesting: Insider Secrets To Profit From Being A Great Podcasting Guest" and contributor to "The Wise Guys Copywriting Handbook".Rob has also produced books for other clients including lawyers, speakers, doctors and real estate professionals.Rob is also host of The E-Heroes Interview Series available on Apple, Google Play, Stitcher, Spotify & many podcast channels. Rob works inside corporations across the globe, helping companies generate new revenue and capture online business.Rob is also available to share talks and give interviews. To learn more and to get started visit www.AnspachMedia.com or call Anspach Media at (412)267-7224 today.