A big “F You” goes to Penn Medicine Lancaster General Health billing department today.

They’ve been emailing me an invoice that includes a link to their payment processor that I can’t open because they don’t include any corresponding information with it. When I call to get clarification they said sorry you are not on the account.

And I reply…then stop emailing me then.

On Saturday they mailed me a FINAL INVOICE.

So I call again and told them to stop emailing me and send me a real printed invoice.

Them: Sorry Sir you are not on the account and if you wish to be off of paperless billing then you will need to go to our online system and change how communication is sent. And you should be added  as a responsible party.

Me: I thought I was a responsible party. How can I pay this invoice right now?

Them: Sir as I explained you will need to go online to pay the bill.

Me: So you put me on paperless billing with no ability to pay the bill, send me a Final notice to call you to take care of said payment yet make me go back online to pay the bill. Do you really want paid?

Them: Sir, please follow the instructions.

Me: Nah, I’m done. Send it to collections I will probably have a better chance paying them.

Rob is affectionately known as “Mr Sarcasm” to his friends - to everyone else he’s a Certified Digital Marketing Strategist, a Foremost Expert On Specialized SEO, a Best Selling Author, Podcaster, Speaker and Authority Broadcaster who can help amplify YOU to your audience. Rob has authored, coauthored or produced over 30 books covering social media, search engine optimization, podcasting, copywriting, personal injury law, weight loss, military law, life lessons, scams, customer service and more. His book clients include lawyers, speakers, doctors, real estate professionals and more. Rob is also host of The E-Heroes Interview Series available on Apple, Amazon, Google Play, Stitcher, Spotify & many other podcast channels. Rob works inside corporations across the globe, helping companies generate new revenue and capture online business. Rob is also available to share talks and give interviews. To learn more and to get started visit www.AnspachMedia.com or call Anspach Media at (412)267-7224 today.