Sir thank you for calling here’s your case number if you need to call back, just reference that number and the person taking your call will be up to speed.

Then you call back, give them the reference number and then spend the next 1/2 hour explaining everything to the person taking the call.

Me: Can’t you just read the notes.

Them: Sir, there is no notes.

Me: Okay then what is the point in giving me a reference number?

Them: Sir all calls are supposed to be given a reference number.

Me: So are you going to give me a reference number before this call is over.

Them: Yes

Me: And if I call back will I need to give the next person all my information again.

Them: Yes

Me: Then why do you even give reference numbers out.

Them: Because it helps makes the customer happy.

Me: You know what actually makes us happy, is you taking copious notes so we don’t have to repeat ourselves multiple times.

Them: Sir that’s not how it works.

Me: Yes, it is. That’s actually how it’s supposed to work.

Rob is a Certified Digital Marketing Strategist, a Foremost Expert On Specialized SEO, a Serial Author, Podcaster, Speaker and Authority Broadcaster who can help amplify YOU to your audience.Rob's the author of "Social Media Debunked", "Share: 27 Ways To Boost Your Social Media Experience, Build Trust and Attract Followers" and "Lessons From The Dojo: 101 Ways To Improve Your Life, Business and Relationships", "Rob Versus The Scammers: Protecting The World Against Fraud, Nuisance Calls and Downright Phony Scams" & "Rob Versus The Morons: Overcoming Idiotic Customers With Wit, Sarcasm and A Take No Bullshit Attitude" and the coauthor of "Optimize This: How Two Carpet Cleaners Consistently Beat Web Designers On The Search Engines", "The #AskDrA Book Series: Easy & Practical Answers To Enjoying Life As A New Sleever", "No Experience Necessary: Social Media For The Boomers, Gen X-ers & The Over 50 Entrepreneur" and "Power Guesting: Insider Secrets To Profit From Being A Great Podcasting Guest" and contributor to "The Wise Guys Copywriting Handbook".Rob has also produced books for other clients including lawyers, speakers, doctors and real estate professionals.Rob is also host of The E-Heroes Interview Series available on Apple, Google Play, Stitcher, Spotify & many podcast channels. Rob works inside corporations across the globe, helping companies generate new revenue and capture online business.Rob is also available to share talks and give interviews. To learn more and to get started visit or call Anspach Media at (412)267-7224 today.