Sir are calling about the program you bought and downloaded?

Me: Yes

Them: Well that is the technical service department to which you should have pressed option 2

Me: I did press option 2

Them: No Sir, you pressed option 3

Me: Look, I know what I pressed, so instead of arguing with me, just connect me over to that department.

Them: Sir, I do not have the ability to do that.

Me: So I just waited on hold for over 25 minutes for you to tell me you cant help me.

Them: Yes Sir, please call our number and press option 2 this time.

Me: So help me…

{Click they hung up}

{Me dialing the number and making sure I press Option 2}

{I swear the same person answered the phone and then transferred me to tech support.}

Tech: Hi Sir, I can help you

{Me explaining the problem.}

Tech: Well that shouldn’t be happening.

Me: And yet it is.

Tech: well how about we refund your money?

Me: how is refunding me money going to help fix the program that isn’t working?

Tech: Well we refund you your initial charge, then recharge your card and then it will pull the updated program into your file so you can redownload it.

Me: sounds stupid, why would design a system like that?

Tech: don’t know, but it usually solves the problem

{So they refunded me the initial purchase, recharged my credit card, and so I downloaded the updated program and it seems to work}

Tech: Anything else I can help you with?

Me: No

Tech: Would you mind holding for a brief survey?

Me: How brief?

Tech: I was told it’s brief, never actually took it.

Me: Mmm…

{I get transferred to the survey message}

“Thank you for agreeing to take our brief survey, time to completion is about 5 minutes depending on how you answer”

Me: hanging up.

Rob is affectionately known as “Mr Sarcasm” to his friends - to everyone else he’s a Certified Digital Marketing Strategist, a Foremost Expert On Specialized SEO, a Best Selling Author, Podcaster, Speaker and Authority Broadcaster who can help amplify YOU to your audience. Rob has authored, coauthored or produced over 30 books covering social media, search engine optimization, podcasting, copywriting, personal injury law, weight loss, military law, life lessons, scams, customer service and more. His book clients include lawyers, speakers, doctors, real estate professionals and more. Rob is also host of The E-Heroes Interview Series available on Apple, Amazon, Google Play, Stitcher, Spotify & many other podcast channels. Rob works inside corporations across the globe, helping companies generate new revenue and capture online business. Rob is also available to share talks and give interviews. To learn more and to get started visit or call Anspach Media at (412)267-7224 today.