Using Sports References To Combat Negative Social Media Comments

Question: I own a small bar in East Texas. Everyone here is up in arms about the NFL. I have some promoted posts about NFL Sundays with drinks specials, etc. So many negative comments. So, first, how to respond? Or do I? Second, should I stop promoting NFL games?

That’s a great question and typically I rarely follow sports and seldom help restaurants and bars with their social marketing, but this question intrigued me and I wanted to offer my advice.

It seemed everyone who was following this bar owner on this particular social media Facebook group page were telling her to delete the negative comments and block the unfriendly posters.

Well, that’s all fine and good…however, why not have fun with it. I mean, after all it’s a sports bar. So, why not use sports references to respond?

And since we are talking NFL, don’t you think using jargon associated with football would work. Of course it would.

So my response was…

To which many in the group replied…

So what are these NFL referee calls? 

There are 36 calls that a referee could make depending on the player, the team or the crowd.

  1. Touchdown, Field Goal, or Successful Try
  2. Safety
  3. First Down
  4. Crowd Noise, Dead Ball, or Neutral Zone Established
  5. Ball Illegally Touched, Kicked, or Batted
  6. Time Out
  7. No Time Out or Time In With Whistle
  8. Delay of Game or Excess Time Out
  9. False Start, Illegal Formation, or Kickoff or Safety Kick Out of Bounds or Kicking Team Player Voluntarily Out of Bounds During a Punt
  10. Personal Foul
  11. Holding
  12. Illegal Use of Hands, Arms, or Body
  13. Penalty Refused, Incomplete Pass, Play Over, or Missed Field Goal or Extra Point
  14. Pass Juggled Inbounds and Caught Out of Bounds
  15. Illegal Forward Pass
  16. Intentional Grounding of Pass
  17. Interference With Forward Pass or Fair Catch
  18. Invalid Fair-Catch Signal
  19. Ineligible Receiver or Ineligible Member of Kicking Team Downfield
  20. Illegal Contact
  21. Offside, Encroachment, or Neutral Zone Infraction
  22. Illegal Motion at Snap
  23. Loss of Down
  24. Interlocking Interference, Pushing, or Helping Runner
  25. Touching a Forward Pass or Scrimmage Kick
  26. Unsportsmanlike Conduct
  27. Illegal Cut
  28. Illegal Crackback
  29. Player Disqualified
  30. Tripping
  31. Uncatchable Forward Pass
  32. Twelve Men in Offensive Huddle or Too Many Men on the Field
  33. Facemask
  34. Illegal Shift
  35. Reset Play Clock–25 Seconds
  36. Reset Play Clock–40 Seconds

In the case of certain negative posts, pick a call from the list above and make it your comment.

As the bar or restaurant social media manager you take on the role of referee.

You get to make the call.

If the comments get really out of hand and you need to call the person out…

#29 “Player Disqualified” is a fantastic response.

Your social media engagement will increase the more you bring the sport into the page.

And not just for football.

The same concepts work for hockey, soccer, tennis or any sport that has a referee calling out rule infractions.

The whole goal of social media is to educate, entertain and engage your audience…the more you can do that…the better chance your audience will trust you and buy from you.

 

Rob is affectionately known as “Mr Sarcasm” to his friends - to everyone else he’s a Certified Digital Marketing Strategist, a Foremost Expert On Specialized SEO, a Best Selling Author, Podcaster, Speaker and Authority Broadcaster who can help amplify YOU to your audience. Rob has authored, coauthored or produced over 30 books covering social media, search engine optimization, podcasting, copywriting, personal injury law, weight loss, military law, life lessons, scams, customer service and more. His book clients include lawyers, speakers, doctors, real estate professionals and more. Rob is also host of The E-Heroes Interview Series available on Apple, Amazon, Google Play, Stitcher, Spotify & many other podcast channels. Rob works inside corporations across the globe, helping companies generate new revenue and capture online business. Rob is also available to share talks and give interviews. To learn more and to get started visit www.AnspachMedia.com or call Anspach Media at (412)267-7224 today.