I’m going to place you on a brief hold…you will hear music. 

Me: Okay

{15 mins later}

Hi Sir, you still with me?

Me: ah, oh Hi, yup.

Okay I need to put you back on a brief hold again.

Me: please don’t 
{too late, she already did}
{back to listening to stupid music}
{10 minutes later}

Sir, okay we need to escalate this to a top level representative.

Me: I thought I was dealing with a top level representative.

No Sir, I needed to keep putting you on hold so I could talk to them about your issue.

Me: So I just wasted over 30 minutes on hold for you to be a go between?

Yes Sir, but I am qualified to answer most questions.

Me: Just not mine apparently.

Sir, do you want this resolved?

Me: I don’t know, how long will I need to be placed on hold again?

{they hung up}

Brief hold times should not exceed a few minutes. And by a few minutes I mean five at most. Not ten. Not fifteen. Not broken down into multiple hold times where the customer calling is forced to listen until their ears bleed. NO! If after 5 minutes of holding, tell the customer you will investigate and call them back when you have the answer.

Rob is affectionately known as “Mr. Sarcasm” to his friends - to everyone else he’s a Certified Digital Marketing Strategist, a Foremost Expert On Specialized SEO, a Best Selling Author, Podcaster, Speaker and Authority Broadcaster who can help amplify YOU to your audience.

Rob has authored, coauthored or produced over 36 books covering social media, search engine optimization, podcasting, copywriting, personal injury law, weight loss, military law, life lessons, scams, sarcasm, customer service and more. His book clients include lawyers, speakers, doctors, real estate professionals and more.

Rob is also host of The E-Heroes Interview Series available on Apple, Amazon, Google Play, Stitcher, Spotify & many other podcast channels. Rob works inside corporations across the globe, helping companies generate new revenue and capture online business.

Rob is also available to share talks and give interviews. To learn more and to get started visit www.AnspachMedia.com or call Anspach Media at (412)267-7224 today.