I fixed it in 5 minutes…yup, 5 minutes.

Yet, the client’s actual website developer gave the client such a hard time and couldn’t figure out a solution. In fact wrote the client an email basically conceding they had no idea how to fix it.

Hello (client’s name removed),

(developers name removed) went over the website this morning and this is what he found:

– The site’s malfunctions are due to the changes you or your team have done to it. The site has been modified, as it’s no longer the same as we delivered to you, unfortunately, we have no control over those changes or the ability to fix these errors consistently as they weren’t caused by us or our original work.

– However, in consideration to our collaboration, (developers name removed) tried to help and succeed in fixing one of them, but when he tried to fix the second one the site went down and didn’t allow him to continue.

If you need further assistance please let us know and we can figure out a plan for technical support on our end, we are more than willing to work with you on this and come to an agreement that works for both parties.

Please let me know if you have any questions.

Thank you

SO I GOT A CALL…

AND HONESTLY IT WAS SUCH A SIMPLE FIX

Yet, the developer basically threw his hands up (after blaming the client’s team) then tried to smooth things out by offering a plan for more support.

The client wasn’t having any of it and called me.

By the way… the client or the client’s team never made changes to the site.

Hey, shit happens…and sometimes it can get the best of us, but blaming a client for your shortcomings is never a good thing.

Own it.

If you f-up tell the client you f-up and take ownership and fix it.

The moment you concede and allow someone else to fix your mistake is the moment you lose that client forever.

Rob Anspach

Anspach Media | Website | + posts

Rob Anspach is an Authority Architect, Legacy Builder, speaker, author, podcaster, and Founder of Anspach Media.

For more than 30 years, he has helped entrepreneurs build authority, create meaningful relationships, and leave a lasting legacy through books, speaking, trusted guidance, podcasting, and immersive experiences.

He is the host of the E-Heroes Podcast and the creator of Embracing The Magic and Exploring The Magic.