Walking up to the counter at McDonalds to place my order, and an employee asks me…
Sir, if you would like to use our kiosk I’d be glad to offer assistance.
Me: No thank you I’ll just order at the counter.
Sir, but this is why we have kiosks.
Me: Honestly, I hate your kiosks. They take twice as long to order and aren’t customer friendly.
Manager in the background makes a comment to the person at counter that apparently I don’t like technology.
Me: Oh I love technology, but I also love when technology makes things easier, your kiosks don’t do that.
A customer walks past me and says “you got that right, these kiosks are awful.”
Moral of the story: Make it as easy as possible for a customer to buy from you. Why must a person assist me using the kiosk when they could just take my order?
And sadly…the very machines that McDonald’s has incorporated into almost every franchise across the globe to help them take orders faster (so they say) are now coming under scrutiny for being “unclean”. Yup, all those people who are told to use the kiosks are leaving behind fingerprints, germs and bacteria. And that bacteria has been tested by independent labs and found to contain fecal matter. Eeew.
Nope, not even going to touch one.
If McDonald’s can’t take your order from the counter just leave.
Not lovin’ it!
Rob is affectionately known as “Mr. Sarcasm” to his friends - to everyone else he’s a Certified Digital Marketing Strategist, a Foremost Expert On Specialized SEO, a Best Selling Author, Podcaster, Speaker and Authority Broadcaster who can help amplify YOU to your audience.
Rob has authored, coauthored or produced over 40 books covering social media, search engine optimization, podcasting, copywriting, personal injury law, weight loss, military law, life lessons, scams, sarcasm, customer service and more. His book clients include lawyers, speakers, doctors, real estate professionals and more.
Rob is also host of The E-Heroes Interview Series available on Apple, Amazon, Google Play, Stitcher, Spotify & many other podcast channels. Rob works inside corporations across the globe, helping companies generate new revenue and capture online business.
Rob is also available to share talks and give interviews. To learn more and to get started visit www.AnspachMedia.com or call Anspach Media at (412)267-7224 today.
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