My love/hate relationship with Comcast continues…

Comcast: Hi Sir, how can we help you?

Me: My internet speeds have been slow the last few days.

Comcast: Sir, may I ask what modem you are using.

Me: The one you issued.

Comcast: And that is?

Me: I have no idea off the top of my head – doesn’t it tell you in my records? I am renting the box from you, so you should have an idea what it is I have.

Comcast: No Sir, I will need to check.

{Me jumping online to my Comcast account – the modem is listed right on my account}

Comcast: Sir are you sure you rent a modem from us.

Me: Yup, I’m looking at my account and it displays the serial number of the modem I rent from you.

Comcast: Could you share that with me?

Me: Do you have my account open on your computer?

Comcast: No Sir.

Me: Well I think that would be helpful don’t you.

Comcast: I’m going to place you on hold while I check.

{And I was disconnected}

{Ten minutes later my internet speeds magically improved}