Getting Google To Remove A Review Is No Easy Task…

And, is quite frankly a royal PITA (pain in the assets).

A client of mine discovered a negative review on their Google Pages and notified me right away. The review it turns out was a rant from a random stranger. They weren’t even clients.

So, I called Google and they explained that we needed to flag the review and that it would be removed because it violates their guidelines and terms of service. Well, 30 days go by and still no removal.

I flagged the account again.

Today I received a call saying the review does not violate their terms as they base reviews on the “actual customer experience”.

What customer experience?

They were never a customer to experience such service good or bad. Told them we are giving them 10 days to delete the negative response.

The rep hung up on me.

Anspach Media | Website | + posts

Rob is affectionately known as “Mr. Sarcasm” to his friends - to everyone else he’s a Certified Digital Marketing Strategist, a Foremost Expert On Specialized SEO, a Best Selling Author, Podcaster, Speaker and Authority Broadcaster who can help amplify YOU to your audience.

Rob has authored, coauthored or produced over 40 books covering social media, search engine optimization, podcasting, copywriting, personal injury law, weight loss, military law, life lessons, scams, sarcasm, customer service and more. His book clients include lawyers, speakers, doctors, real estate professionals and more.

Rob is also host of The E-Heroes Interview Series available on Apple, Amazon, Google Play, Stitcher, Spotify & many other podcast channels. Rob works inside corporations across the globe, helping companies generate new revenue and capture online business.

Rob is also available to share talks and give interviews. To learn more and to get started visit or call Anspach Media at (412)267-7224 today.