Sir thank you for calling here’s your case number if you need to call back, just reference that number and the person taking your call will be up to speed.

Then you call back, give them the reference number and then spend the next 1/2 hour explaining everything to the person taking the call.

Me: Can’t you just read the notes.

Them: Sir, there is no notes.

Me: Okay then what is the point in giving me a reference number?

Them: Sir all calls are supposed to be given a reference number.

Me: So are you going to give me a reference number before this call is over.

Them: Yes

Me: And if I call back will I need to give the next person all my information again.

Them: Yes

Me: Then why do you even give reference numbers out.

Them: Because it helps makes the customer happy.

Me: You know what actually makes us happy, is you taking copious notes so we don’t have to repeat ourselves multiple times.

Them: Sir that’s not how it works.

Me: Yes, it is. That’s actually how it’s supposed to work.

Rob Anspach

Anspach Media | Website | + posts

Rob Anspach is affectionately known as “Mr. Sarcasm” to his friends. To everyone else, he’s a Certified Digital Marketing Strategist, Authority Amplification Expert, Best-Selling Author, Podcaster, Speaker, and Publisher who helps entrepreneurs, experts, and organizations expand their influence, credibility, and legacy.

With more than 25 years of experience building brands and positioning leaders as industry authorities, Rob specializes in authority marketing, storytelling strategy, and digital visibility. He is known for helping experts move beyond simply being known… and become respected, trusted, and remembered.

Rob has authored, co-authored, or produced 60+ books covering topics such as social media marketing, podcasting, copywriting, personal injury law, military law, entrepreneurship, customer experience, life lessons, scams, sarcasm-driven business strategy, and more. His publishing and authority-building clients include attorneys, speakers, doctors, consultants, real estate professionals, coaches, and corporate leaders seeking to elevate their visibility and thought leadership.

He is also the host of The E-Heroes Podcast, featuring 380+ interviews with entrepreneurs, innovators, and industry disruptors. The show is distributed across major platforms including Apple Podcasts, Amazon Music, Audible, iHeartRadio, Spotify, and additional global streaming networks.

Through consulting, publishing, and strategic authority positioning, Rob works with businesses and organizations worldwide to help them increase revenue, strengthen brand trust, and capture high-value online opportunities.

Rob is available for speaking engagements, media interviews, podcast guest appearances, and corporate training programs focused on authority marketing, legacy branding, and strategic visibility.

To learn more or to get started, visit www.AnspachMedia.com or call Anspach Media at (412) 267-7224.