Guess They Are Not Getting My Business

by Rob Anspach | Jun 28, 2021 | F You Award, Storytelling | 0 comments

Was looking to upgrade my iPhone and saw TMobile had a great deal on a new iPhone, so I clicked the link on their site for more info. To which they suggested I enter my number for a rep to text me. So I did. To which I immediately regretted. TMobile: Hi Sir, I see...

Calling Google About Missing Reviews

by Rob Anspach | May 28, 2021 | Discipline, F You Award | 0 comments

Well that was 20 minutes of my life I am never getting back. Thank you Google for the most asinine, patronizing, totally non-sensical, cluster fudge of a phone call one can have with your call center. Called to resolve why 41 of my client’s reviews suddenly...

When Comcast Emails You By Mistake

by Rob Anspach | Apr 23, 2021 | Discipline, F You Award | 0 comments

Comcast emails me about their new bundle pricing. I’m thinking, “hmm that’ll save me $75 a month over what I have now.” So I call them… {I think getting hit over the head with a hammer would have been a better option} Me: I see you have a...

Why Design A System Like This?

by Rob Anspach | Mar 8, 2021 | F You Award, Trust Creation | 0 comments

Sir are calling about the program you bought and downloaded? Me: Yes Them: Well that is the technical service department to which you should have pressed option 2 Me: I did press option 2 Them: No Sir, you pressed option 3 Me: Look, I know what I pressed, so instead...

Dealing With Obnoxious Follow-Ups

by Rob Anspach | Dec 26, 2020 | Discipline, F You Award | 0 comments

Filled out a form online on Saturday. Sunday I received a text, phone call, voicemail and email from them asking if I have questions about their service. I reply to their text…”It’s Sunday, call back Monday.” So they call me… Me: Hello...

No Appointment Necessary

by Rob Anspach | Oct 25, 2020 | F You Award | 0 comments

“No Appointment Necessary” Walk-ins welcome! Yeah they are welcome… welcome to book an appointment online so when they walk in they don’t have to wait. Let me explain… Typically when I go to get my haircut I never have to wait. Just walk...