Argumentative Telephone Tech

by Rob Anspach | Sep 20, 2020 | Discipline, F You Award | 0 comments

Voicemail not displaying on my wife’s iPhone. I call AT&T to get an answer. The guy asks my PIN number. I tell him. He says that PIN is incorrect. I say that PIN is correct. No Sir, it’s now an 8 digit PIN. Me: Since when ATT: Since you last changed it...

When The Google Rep Can’t Help

by Rob Anspach | Aug 20, 2020 | Discipline, F You Award | 0 comments

On the phone with Google (somewhere in India) I have repeated myself 10x and the person repeats everything back then wants to patronize me. I say, “put someone else on the phone, life is too short to talk to you.” Google rep: “Mr Robert I can help...

The Top Level Superwisor F You Award Goes To

by Rob Anspach | Jul 2, 2020 | F You Award | 0 comments

Oh the F You Awards are being handed out today… This one goes to Google for completely and utterly jacking my blood pressure to the point I wanted to reach into the phone and strangle the call center technicians. My clients Google My Business website link was...

The Customer Service F You Award Goes To

by Rob Anspach | Jun 2, 2020 | F You Award | 0 comments

On a quest for soccer cleats for my youngest son. Ended up stopping at Wendy’s (at 2347 Lincoln Hwy E Lancaster PA) for a bite to eat. Had we found those cleats I think I would have kicked all the employees at Wendy’s in their backside. We waited 20 minutes for our...

The Communication F You Award Goes To

by Rob Anspach | May 2, 2020 | F You Award, Trust Creation | 0 comments

45 days later… I get a response to a question I emailed Allegiant Airlines. Look I wasn’t expecting them to drop everything and answer my email. I figured maybe at best 2-3 days I would get a response. I was planning a trip 6 months out although I...

The Medical Billing F You Award Goes To

by Rob Anspach | Apr 2, 2020 | F You Award | 0 comments

A big “F You” goes to Penn Medicine Lancaster General Health billing department today. They’ve been emailing me an invoice that includes a link to their payment processor that I can’t open because they don’t include any corresponding...