Playing SEO Hardball

Playing SEO Hardball

by | Jul 28, 2021 | Trust Creation | 0 comments

Just got off the phone with a web design company who was looking for my help with SEO. I said great I will need full admin access to each site you want me to optimize. “No can do”, they said, “We don’t grant access to anyone beyond our...
Rules, what rules?

Rules, what rules?

by | Jul 26, 2021 | Trust Creation | 0 comments

Rob you can’t say that to a customer. You can’t treat them like that. And the customer is always right.  Me: Says who? Well all the customer service gurus out there. Me: Pfft! Are you saying you don’t agree or they are wrong? Me: I’ve been an entrepreneur for 25 plus...
Can I Get Your Name

Can I Get Your Name

by | Jul 12, 2021 | Trust Creation | 0 comments

Hello, thank you for calling XYZ co Can I get your name. {so I give them my name} Sir, that name is not on file. Me: Of course it isn’t, the account is in my business name. Okay we will look up the account based on number you are calling on. Me: Why? Sir, hang...
Hiring The Right People

Hiring The Right People

by | Jun 7, 2021 | Trust Creation | 0 comments

Six months ago I gave a quote to help a local business. They ended up going with someone cheaper. A lot cheaper. And over three months their sales faltered even more. Until, the local business had no customers coming in at all. And all marketing ceased. Now their...