“Whoever coined the phrase ‘the customer is always right’ was probably a customer lobbing a feebly-thrown Hail Mary pass from deep in their own end zone, backed into a corner by their own arrogance and ignorance. In this book, Rob says what many of us wish we had the balls to say. And, as long as he can keep these misguided fools on the phone, he will continue to gather evidence which proves that a portion of the business world seems to enjoy keeping its head lodged in a warm, dark place…like an ostrich that has lost its sense of smell.” – Steve Gamlin, The Motivational Firewood™ Guy
“If you have ever had the misfortune of dealing with incompetent customer service on the phone or online, then you must read Rob‘s new book which takes you in-depth into conversations with customer service representatives who have absolutely no clue what they are doing.
Reading Rob’s fast-paced, story-filled book makes you feel as if you are secretly listening in on his mind-blowing conversations not only with customer service but also with business owners and entrepreneurs who don’t understand what it means to play by the rules. Logic gets thrown out the window when trying to explain to a customer service rep how ridiculous it is to receive a reference number for something that no one ever takes any notes about. Equally insane is when a business owner attempts to do things their own way and expects Rob to play along.
Learn how Rob uses his sarcasm and wit to make his point over and over again. As you read along, you will say to yourself “That’s exactly what happened to me the last time I was on the phone with customer service!” Do yourself a favor, get a copy of Rob’s new book “Rob Versus The Morons“ immediately. You’ll thank me, you’ll thank Rob and then you’ll start searching to learn where you can get a copy of “Rob Versus The Scammers” which is even funnier.”– Gerry Oginski, Great Neck, N.Y.
“A brilliant read! I’m a bit of a “grammar police” myself, so the first ‘story’ hit home! I loved the notes at the end of each lesson! I abhor Customer Service Assistants who don’t understand English, so I can identify with the sarcasm used – at times it was like you were in my head, saying my words! Be glad you don’t have to deal with some CS Departments in South Africa!! You’d be able to write volumes! Some people just don’t, can’t or won’t listen! Other people named…” and “A priest, A Rabbi & A President…..” had me howling. I read them both twice, just for fun.
A good, quick read, guaranteed to cheer you up on a grey day! – Sioux Gijzen, Boksburg, Gauteng South Africa
Who’s ready to be entertained, while discovering the true meaning
on how to effectively train customers to play by your rules?
David Holub put it best with these words… “If you only have the time to read one book this year your time will be well spent breezing through Rob’s new book “Rob Versus the Morons”. And, if all you learn is how not to be a … well, then your time will be well spent. You’ll find Rob’s story telling entertaining and informative. And, even if you are not into marketing, you’ll find that Rob’s most important rule applies to any profession. Master it and success will follow.”
You ready to experience a book that entertains
while at the same time teaches you
how to run your business on your terms?
“Rob Anspach has done it again. This latest work is brilliant, informative, and entertaining. If you only read the notes at the end of the sections, you’ll learn valuable information and advice. But then you’ll miss out on Rob’s delicious sarcasm and wit as he navigates frustrating situations that we all encounter and only dream we could handle half as well as he does. Throughout this page-turner you’ll find yourself wishing you could run your business and live your life on your own terms, as Rob does, and the good news is that — by following Rob’s lead — you can!” – Steve Sipress