If you had the misfortune of wasting Rob’s time on the phone or in person, there’s a good chance your story is in this book. You’ll either love this book or you will hate it. It was written that way. For those that believe the customer is always right and you should bend over and take it…will hate the book. Those who believe every entrepreneur should run their business on their terms and if a customer doesn’t like those terms should go elsewhere…will love the book. Rob flips customer service on it’s ear and kicks it right in the jimmies. He doesn’t hold punches and frankly has no time for wishy washy policies or silly shenanigans. Curious? Maybe you’re already triggered? Maybe, just maybe, this will be the book that opens your eyes and gets you to rethink customer service from the ground up.

“Whoever coined the phrase ‘the customer is always right’ was probably a customer lobbing a feebly-thrown Hail Mary pass from deep in their own end zone, backed into a corner by their own arrogance and ignorance. In this book, Rob says what many of us wish we had the balls to say. And, as long as he can keep these misguided fools on the phone, he will continue to gather evidence which proves that a portion of the business world seems to enjoy keeping its head lodged in a warm, dark place…like an ostrich that has lost its sense of smell.” – Steve Gamlin, The Motivational Firewood™ Guy

“If you have ever had the misfortune of dealing with incompetent customer service on the phone or online, then you must read Rob‘s new book which takes you in-depth into conversations with customer service representatives who have absolutely no clue what they are doing.

Reading Rob’s fast-paced, story-filled book makes you feel as if you are secretly listening in on his mind-blowing conversations not only with customer service but also with business owners and entrepreneurs who don’t understand what it means to play by the rules. Logic gets thrown out the window when trying to explain to a customer service rep how ridiculous it is to receive a reference number for something that no one ever takes any notes about. Equally insane is when a business owner attempts to do things their own way and expects Rob to play along.

Learn how Rob uses his sarcasm and wit to make his point over and over again. As you read along, you will say to yourself “That’s exactly what happened to me the last time I was on the phone with customer service!” Do yourself a favor, get a copy of Rob’s new book “Rob Versus The Morons“ immediately. You’ll thank me, you’ll thank Rob and then you’ll start searching to learn where you can get a copy of “Rob Versus The Scammers” which is even funnier.”– Gerry Oginski, Great Neck, N.Y.

“A brilliant read! I’m a bit of a “grammar police” myself, so the first ‘story’ hit home! I loved the notes at the end of each lesson! I abhor Customer Service Assistants who don’t understand English, so I can identify with the sarcasm used – at times it was like you were in my head, saying my words! Be glad you don’t have to deal with some CS Departments in South Africa!! You’d be able to write volumes! Some people just don’t, can’t or won’t listen! Other people named…” and “A priest, A Rabbi & A President…..” had me howling. I read them both twice, just for fun.

A good, quick read, guaranteed to cheer you up on a grey day! – Sioux Gijzen, Boksburg, Gauteng South Africa