by Rob Anspach | Jul 26, 2021 | Trust Creation |
Rob you can’t say that to a customer. You can’t treat them like that. And the customer is always right. Me: Says who? Well all the customer service gurus out there. Me: Pfft! Are you saying you don’t agree or they are wrong? Me: I’ve been an entrepreneur for 25 plus...
by Rob Anspach | Apr 27, 2020 | Social Media |
When a lawyer misinterprets the law and then calls those who call him out on social media a bunch of morons you really have to wonder how good he really is at defending cases. Opposing council: I object to his line of questioning. Angry lawyer: You can’t...
by Rob Anspach | Jul 29, 2019 | Social Media |
In the last few days several of my friends have landed in Facebook jail. Now if you don’t know what Facebook jail is…well it’s Facebook’s version of a “time out”. And that “time out” is a restriction from posting to your...
by Rob Anspach | May 8, 2019 | Social Media |
When someone sends you a long rant and they expect you to reply with an equally long explanation… sure you can do that, or… resist the urge and… reply with the fewest words possible. Now depending on the person ranting, your short reply may just...
by Rob Anspach | Dec 8, 2018 | Email Marketing |
Just because an email has been opened doesn’t mean it has been read or engaged upon. To me “open rates” are a fallacy that I don’t subscribe to. They give a false sense that your email is being read by so many. That’s false. Just because...
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