Rules, what rules?

Rules, what rules?

Rob you can’t say that to a customer. You can’t treat them like that. And the customer is always right.  Me: Says who? Well all the customer service gurus out there. Me: Pfft! Are you saying you don’t agree or they are wrong? Me: I’ve been an entrepreneur for 25 plus...
Facebook Jail

Facebook Jail

In the last few days several of my friends have landed in Facebook jail. Now if you don’t know what Facebook jail is…well it’s Facebook’s version of a “time out”. And that “time out” is a restriction from posting to your...
Resist The Urge

Resist The Urge

When someone sends you a long rant and they expect you to reply with an equally long explanation… sure you can do that, or… resist the urge and… reply with the fewest words possible. Now depending on the person ranting, your short reply may just...
Why Email Open Rates Are False

Why Email Open Rates Are False

Just because an email has been opened doesn’t mean it has been read or engaged upon. To me “open rates” are a fallacy that I don’t subscribe to. They give a false sense that your email is being read by so many. That’s false. Just because...