Home Improvement Call Scam

Home Improvement Call Scam

by Rob Anspach | Oct 13, 2021 | Warning | 0 comments

Sir, we are a Home Improvement Company offering all kinds of repairs like roofing, gutters, windows, doors and plumbing. {background was filled with at least a dozen callers running through the same script} Me: Hmm, could you repeat that, all the noise in the...
Discover Card Scammers

Discover Card Scammers

by Rob Anspach | Apr 30, 2021 | Discipline, Warning | 0 comments

Discover Card scammers called… Is this Robert? Me: Yup Sir, we have reason to believe your card ending in XXXX is compromised and we will need to issue you a new one. Me: XXXX you say Yes Sir Me: Okay but that’s not the number of my card. Sir what do you...
Why Callers Hate To Be Put On Hold

Why Callers Hate To Be Put On Hold

by Rob Anspach | Jan 8, 2021 | Trust Creation | 0 comments

I’m going to place you on a brief hold…you will hear music.  Me: Okay {15 mins later} Hi Sir, you still with me? Me: ah, oh Hi, yup. Okay I need to put you back on a brief hold again. Me: please don’t {too late, she already did}{back to listening to...
Scammer Can’t Follow Script

Scammer Can’t Follow Script

by Rob Anspach | Oct 12, 2019 | Warning | 0 comments

Press 1 to be Connected to Our Idiot Scammers Who Don’t Stay On Script. Sir I see you pressed 1 to lower your interest rate. Me: Well I did press 1 but it didn’t seem to do anything, so I pressed 2, then 4, then 8, then 9, then the pound sign, then the...