The 80/20 Rule

The 80/20 Rule

The 80/20 Rule: Maximizing Entrepreneurial Success Through Strategic Client Management The 80/20 rule, also known as the Pareto Principle, is a timeless concept that asserts 80% of outcomes result from 20% of causes. For entrepreneurs, applying this rule to client...
Flagging Bad Reviews

Flagging Bad Reviews

One of my clients received this anonymous 1 star review on their Google profile. We’ve tried many times to flag it as there is no way to verify who this dissatisfied customer is. This is the problem with online reviews such as Google (and Facebook and Yelp) they...