Empathy VS Acting Like A JERK

by Rob Anspach | Nov 17, 2021 | Discipline, Trust Creation | 0 comments

Showing empathy then being accused of acting like a jerk when you can’t help the client. I see this a great deal in the legal community. Lawyers want to show empathy towards their potential client, but they’ve heard the same stories over and over. They...

Why The Reference Number

by Rob Anspach | Jun 12, 2020 | Discipline | 0 comments

Sir thank you for calling here’s your case number if you need to call back, just reference that number and the person taking your call will be up to speed. Then you call back, give them the reference number and then spend the next 1/2 hour explaining everything...

If You Received This Email In Error

by Rob Anspach | Jun 27, 2019 | Discipline | 0 comments

Pointless legal disclaimer that I still see people using… “This email is intended only for its addressee and may contain information that is privileged, confidential, or otherwise protected from disclosure. If you have received this email message in error,...

E-Heroes – Ep 34 – Needing An Attorney

by Rob Anspach | May 29, 2019 | E-Heroes Interview Series | 0 comments

Welcome to E-Heroes, the interview series for entrepreneurs.Rob Anspach shares the importance of needing an attorney and how getting sued is an emotional drain for some entrepreneurs. DISCOVER HOW TO IMPROVE YOUR SUPERPOWER…Each one of us has the power to be better at...

Social Media For Lawyers

by Rob Anspach | Jul 8, 2016 | Social Media, Trust Creation | 0 comments

The days of creating full page static ads in phone books are long gone. Social Media is that modern medium that will help transform your law practice into a lead generation magnet. Law firms now have to embrace social media as their way of educating, entertaining and...

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