Can I Get Your Name

Can I Get Your Name

by Rob Anspach | Jul 12, 2021 | Trust Creation | 0 comments

Hello, thank you for calling XYZ co Can I get your name. {so I give them my name} Sir, that name is not on file. Me: Of course it isn’t, the account is in my business name. Okay we will look up the account based on number you are calling on. Me: Why? Sir, hang...
I Can’t Assist You

I Can’t Assist You

by Rob Anspach | Nov 16, 2019 | Discipline, Trust Creation | 0 comments

Sir, unfortunately you called the wrong department, I can’t assist you. You need to call (gives 10 digit number) Me: That’s the number I called. Sir did you press option 6, then 1, then 2 Me: Well I did press 6 then 1 but honestly I have no idea after...