Rules, what rules?
Rob you can’t say that to a customer. You can’t treat them like that. And the customer is always right. Me: Says who? Well all the customer service gurus out there. Me: Pfft! Are you saying you don’t agree or they are wrong? Me: I’ve been an entrepreneur for 25 plus...
Can I Get Your Name
Hello, thank you for calling XYZ co Can I get your name. {so I give them my name} Sir, that name is not on file. Me: Of course it isn’t, the account is in my business name. Okay we will look up the account based on number you are calling on. Me: Why? Sir, hang...
Calling Google About Missing Reviews
Well that was 20 minutes of my life I am never getting back. Thank you Google for the most asinine, patronizing, totally non-sensical, cluster fudge of a phone call one can have with your call center. Called to resolve why 41 of my client’s reviews suddenly...
When Comcast Emails You By Mistake
Comcast emails me about their new bundle pricing. I’m thinking, “hmm that’ll save me $75 a month over what I have now.” So I call them… {I think getting hit over the head with a hammer would have been a better option} Me: I see you have a...Download The Latest Episode
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Protect Yourself Against Fraud, Nuisance Calls & Downright Phony Scams – read…
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