Sir, your website package has no backup recovery function.

{me on the phone with tech support trying to get a clients website to rollback to a time before it was updated by a non-supporting theme which broke the site}

Me: Are you kidding me? What kind of mickey mouse operation you got going over there? This is precisely why we implemented our own hosting platform for our clients so they always had the ability to recover their site when needed.

Them: Sir, I assure we will make this right for you and your client. And this one time restore we will do at no charge to your client.

Me: I hope so.

Them: What date were you looking to rollback the site to?

Me: May 2nd

Them: Okay, we can do that. May I suggest adding “backup recovery” to your clients account.

Me: What? That should be something you include. We include it free to our clients.

Them: No Sir, it’s an extra $14.99 a year.

Me: Seriously, that’s $1.25 a month – just add it to their package and call it a value added service.

Them: Sir, makes sense, but we can’t.

Me: When can I tell my client to expect his website to be recovered?

Them: 24 hours.

Me: Okay, expect a call if it’s not restored.

{25 hours later, me on the phone with them again}

Them: Hi Sir, yes we have a record of you calling, but the support ticket is blank.

Me: So me being on the phone yesterday was what…a test run?

Them: Sir, you wanted the website removed correct?

Me: So help me if you idiots remove the site…you were supposed to do a back up recovery to May 2nd.

Them: Sir that date is not available.

Me: WTF

Them: It might have been when you called, but it’s 24 hours later so it’s no longer available – will the May 5th file work.

Me: Yes, okay fix it.

Them: Sir we have escalated this the 2nd level support team and they will take care of this in 24-48 hours.

Me: Not acceptable. You already wasted 24 hours.

Them: Okay Sir we will fast track it.

Me: Email me the progress.

{gets my email address to keep me in the loop on recovery process}

{20 minutes I receive an email}

Them (via email): We have started the process of recovery, can you ask your client to approve the cost of $100 for recovery.

Me: No, I will not ask my client, your technician agreed to have it done for FREE.

Them: Oh okay.

{5 minutes later}

Them: Sir please check site now, should be recovered.

** I deal with this shit all the time, hosting companies trying to nickel and dime the client for every little thing. WE don’t do that. Our hosting package is all inclusive and comes with continuous backup and recovery, security protocols to ward against hackers and intrusion and 24/7 support that keeps your site running. **

Rob is a Certified Digital Marketing Strategist, a Foremost Expert On Specialized SEO, a Serial Author, Podcaster, Speaker and Authority Broadcaster who can help amplify YOU to your audience. Rob's the author of "Social Media Debunked", "Share: 27 Ways To Boost Your Social Media Experience, Build Trust and Attract Followers" and "Lessons From The Dojo: 101 Ways To Improve Your Life, Business and Relationships", "Rob Versus The Scammers: Protecting The World Against Fraud, Nuisance Calls and Downright Phony Scams" & "Rob Versus The Morons: Overcoming Idiotic Customers With Wit, Sarcasm and A Take No Bullshit Attitude" and the coauthor of "Optimize This: How Two Carpet Cleaners Consistently Beat Web Designers On The Search Engines", "The #AskDrA Book Series: Easy & Practical Answers To Enjoying Life As A New Sleever", "No Experience Necessary: Social Media For The Boomers, Gen X-ers & The Over 50 Entrepreneur" and "Power Guesting: Insider Secrets To Profit From Being A Great Podcasting Guest" and contributor to "The Wise Guys Copywriting Handbook". Rob has also produced books for other clients including lawyers, speakers, doctors and real estate professionals. Rob is also host of The E-Heroes Interview Series available on Apple, Google Play, Stitcher, Spotify & many podcast channels. Rob works inside corporations across the globe, helping companies generate new revenue and capture online business. Rob is also available to share talks and give interviews. To learn more and to get started visit www.AnspachMedia.com or call Anspach Media at (412)267-7224 today.