November, 2015 |

What To Say When Customers Ask For References

by Rob Anspach | Nov 12, 2015 | Discipline, Trust Creation, Video | 0 comments

What do you do when someone asks you for a reference? In this video I answer how to deal with customers who have been referred to you, but for some reason or another now want a reference or a list of references to contact for further evaluation or to determine if they...

Overcoming Buyers Remorse

by Rob Anspach | Nov 11, 2015 | Discipline | 0 comments

Have you ever had someone question your price after they already paid you and were satisfied with the service? They get talked into “buyers remorse” after their friends say how your price was too high. Do you give their money back or do you stand your...

Negative Reviews: Cyber Targeting

by Rob Anspach | Nov 5, 2015 | Social Media, Trust Creation | 0 comments

We build our online reputation off the reviews people leave on sites such as Yelp, Facebook, Angie’s List and others. The more positive reviews the better chance customers will come calling…and keep calling. But what happens when you become the victim of a...